Privacy & GDPR policy

This privacy policy sets out how Diabetes & Wellbeing Ltd uses and protects any information that you give Diabetes & Wellbeing Ltd when you use this website. By using our website, you consent to the collection and use of this information by Diabetes & wellbeing Ltd.

Diabetes & Wellbeing Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Diabetes & Wellbeing Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

Diabetes & Wellbeing Ltd

Diabetes & Wellbeing Ltd is a registered limited company: company number 7799874

VAT registration number 197 0619 78

ICO Registration reference Z3566294

Registered address: Hanover House, 13 Victoria Rd, Darlington, DL1 5SF



How we collect personal data from you

We receive information about you when you use our website, by completing online forms, and if you contact us by phone, email or otherwise in respect of any of our services. We do not collect any information other than that which you provide to us.

Your personal data may be collected automatically when you use our website, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

The type of data we collect from you

Personal data we may collect from you includes your name, job title, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

How we use your data

The following are ways in which we use information about you:

  • To provide you with services you have requested
  • To comply with our contractual obligations we have with you
  • To help us identify you and any accounts you hold with us
  • To enable us to review, develop and improve the website and services
  • To provide customer care, including responding to your requests if you contact us with a query
  • To administer accounts, process payments and keep track of billing and payments
  • To notify you about changes to our website and services
  • To provide you with information about products or services that you request from us
  • To inform you of service and price changes.

We will not sell, distribute or lease your personal information to third parties.

Retention periods

We will keep your personal data for the duration of the period you are a customer of Diabetes & wellbeing Ltd. We shall keep your information only for as long as necessary, in accordance with applicable laws.

We may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.


Diabetes & wellbeing has an internal register and policies on all data held with regards the above. Our data controller is Rebecca Owen and you can contact her on

You have the right to have any personal information removed under the GDPR ‘Right to be Forgotten‘ rules. If you wish to make an application, please email:

Data Breaches

In the event of a data breach, we will contact you within 72 hours.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent the website from working as intended.

Analytics & Website Usage Tracking

This site may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.

We only use this information for statistical analysis purposes and no Personally Identifiable Information (PII) is sent to analytic sites.

Social media

If this website displays ‘Like’, ‘Tweet’, ‘Pin It′, ‘follow’ or any other recommendation or repost links, cookies record these actions. Data is sent to third party websites and may be used by them to build up a profile of the web behaviour of both yourself and this website.

You should check the privacy policies of these individual sites.


Our website may contain links to other websites. If you use these to navigate to a third-party website, you should note that we do not have any control over that website or how they use your data.

We therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Information we collect

Other than the instances listed above, we only collect Personally Identifiable Information if it is freely given by yourselves.

This may be as a result of filling in a contact form or becoming a customer of or supplier to Diabetes & wellbeing Ltd.

You can request to see any Personally Identifiable Information we hold on you by emailing 

What we do with the information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services


We are committed to ensuring that your information is secure.

We take all reasonable steps to ensure your personal information is stored safely on password-protected computers. Only Diabetes & wellbeing Directors (including the Data Controller) can access your information.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

We will not use your personal information for direct marketing purposes.

We will not use your personal information to send you information including promotional information about third parties unless you request this.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable to cover administrative costs. If you would like a copy of the information held on you please email:

If you believe that any information we are holding on you is incorrect or incomplete, please email us as at the above address. We will correct any information found to be incorrect as soon as possible.